Privacy Policy — We Move You by Bellwoods Removals

1 Who we are

We Move You is a trading name of Bellwoods Removals & Storage, a family business based in Huddersfield, West Yorkshire, trading since 1977.

For the purposes of data protection law, we are the data controller of personal information collected through this website (wemoveyou.com).

2 What we collect

We only collect information you give us directly or that is generated automatically when you visit our website.

Information you provide

• Name and contact details (phone number, email address)
• Details of your move or storage enquiry (dates, addresses, items)
• Messages sent through our contact form or chat widget

Information collected automatically

• Anonymised page view data via Plausible Analytics (no cookies, no personal data — see section 8)
• Basic technical data passed by your browser (user agent, language, screen size) used only to route your enquiry correctly

3 How we use it

We use your information to:

• Respond to your enquiry and provide a quotation
• Book and carry out your removal or storage job
• Send you confirmation and follow-up communications about your booking
• Improve our service based on anonymised usage data

We do not use your information for unsolicited marketing, and we do not sell or rent your data to third parties.

4 Legal basis

Under UK GDPR, we rely on the following lawful bases:

• Contract: processing necessary to provide the service you've requested
• Legitimate interests: responding to enquiries, improving our website, preventing fraud
• Legal obligation: retaining business records as required by law

5 Who we share it with

We share your information only where necessary:

• Our staff and crews — to carry out your job
• n8n (self-hosted automation) — our enquiry routing system, hosted on our own infrastructure in the UK
• Invoice Ninja (self-hosted) — for billing, hosted on our own infrastructure
• Amazon SES — used to send transactional emails (EU region only)

We do not use third-party CRM platforms, advertising networks, or data brokers.

6 How long we keep it

• Enquiries that don't become jobs: deleted after 12 months
• Completed job records: retained for 7 years for accounting and legal purposes
• Email correspondence: retained for 3 years then deleted

7 Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (where we're not legally required to keep it)
• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Portability — receive your data in a machine-readable format

To exercise any of these rights, call us on 01484 538917 or use the contact form. We will respond within one month.

8 Cookies & analytics

This website uses Plausible Analytics, a privacy-first analytics tool. Plausible does not use cookies, does not track you across websites, and does not collect any personally identifiable information. No consent banner is required.

We do not use Google Analytics, Meta Pixel, or any other third-party tracking scripts.

9 Contact & complaints

If you have a question about this policy or wish to make a complaint, please contact us:

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.